Refund policy

Cancelling your order
You have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email me with your order number. You then have a further 14 days to return the print.

Return postage
Return postage is your responsibility and is not refunded, unless the print arrived damaged or faulty. Email me to request a return and I will confirm the return address. Please return the print in its original packaging using a tracked service, as I cannot refund prints that are lost or damaged on their way back to me.

Condition
You are welcome to unwrap and inspect your print as you would in a gallery. If it comes back creased, marked, mounted or framed, I may reduce your refund to reflect the reduction in value.

Refunds
Once the print is back with me and I have checked its condition, I will refund you within 14 days, including the standard delivery charge you originally paid.

Damaged or faulty prints
If your print arrives damaged, email me within 14 days with photographs of both the print and the packaging. I will replace it or refund you in full, including all postage.

Commissions
Prints made to a specification I do not otherwise offer, such as a custom size or an image not listed in the shop, are made specifically for you and cannot be cancelled or returned unless faulty.